Customers
Segment
Returning Customer
Repeat customer frequency
Growth
Products
Segment
Orders
Order Counts
Active Customer Count
Total Order Value
Average Order Value
New Transaction Counts
Repeat Transaction Counts
Total Quantity
Products Count
Cancelled Order Counts
Delivered Orders Counts
New User Counts
New Order Ratio
Repeat Order Ratio
No Units per Order
No Products per Order
Average Selling Price
Cancellation Rate (in percentage)
Repeat Customer Count
ACTIONABLES
Retain Customers
Retain Products
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Free Samples
Target Products
Discard Products
User Cohorts are groups of customers who show similar characteristics in purchase behaviour.
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User Cohort Analysis
Metric | Explanation |
---|---|
Users | Count of Users |
Recency (in days) | How many times they order in the whole timeline |
Frequency | How many times they order in the whole timeline |
AOV | Average order value |
Mean Days Delta | average gap between two orders in days |
Mean OV Delta | average value difference between two orders in Rs |
Maturity in days | last order date - first order date, how much time they have been in system |
% of order out of total orders | % of order out of total orders |
% of users out of total users | % of users out of total users |